faqs
browse some of the common questions our team is asked
What is the fire rating for your screens?
- Our Secureview and Exceed ranges both pass and is approved for BAL-40
- Bella316 range has been tested and passes and is approved for BAL-12.5,19,29
Do your Screens rust?
Care and Maintenance guidelines must be adhered too, to ensure that you keep any screen in beautiful and rust free condition. Like any Stainless Steel product if proper maintenance is not carried out there is potential for some corrosion to occur.
How should I care for my Screens
Maintaining your screens is simple. There is no need for harsh chemical cleaners, simply use our microfibre cleaning cloth to thoroughly wipe over during your regular cleaning regimen. Our recommended cleaner is a ‘soft’ cleaner such as Factory Fit cleaning solution or dishwashing liquid. Register your purchase online and you will receive a Cleaning mit and Factory Fit cleaning solution in the mail which has been specifically designed to make cleaning your screens as simple as possible. The cleaning method depends on the degree of contamination. Hand cleaning is often the best way for small installations. To maintain your screens successfully, it is important to follow the care and maintenance advice to maintain your warranty. The recommended maximum maintenance intervals provided below are a guide only. Some installations may require extra maintenance due to local environmental conditions. For more information, see our Warranty. Definitions of environments: Mild Being rural, away from the coast and remote from industry and urban activity. Maintain every 6 months using Factory Fit cleaning solution or dishwashing liquid. Moderate Being mainly urban, inland and away from heavy industrial activity. Maintain every 3 months using Factory Fit cleaning solution or dishwashing liquid. Tropical/Severe Being coastal/marine, subject to salt deposition and within 15km of the eastern coast or 10km from West coast of Australia. Maintain every 2-4 weeks using Factory Fit cleaning solution or dishwashing liquid.
What grade of stainless steel is your mesh made from?
Bella316 and Secureview are made with 316 marine grade Staineless steel. This gives our door and window screens superior corrosion resistance to other materials such as 304 grade.
What is the Cost?
Due to the fact that we custom make every screen to fit the unique situation of your house, there is not a way that we can offer standard pricing. The best way to get an accurate and competitive quote is to give us a call or send in a quote request and we will be in contact to arrange a free measure and quote.
What is the difference between SecureView Eclipx and Xceed?
Both types of Security Screens surpass the vigorous testing required for Australian Security Standards. SecureView Eclipx is our top of the range 316 marine grade stainless steel security screens. This is perfect for coastal living, areas prone to bushfire or those looking for a beautifully woven mesh that blends effortlessly into any façade. Xceed is our more economical security screen solution, using perforated aluminium panels that are extremely durable, corrosion resistant and energy smart. Xceed is a perfect replacement to the outdated Diamond Grille Safety Door.
Will I be able to retain my view?
Despite their strength SecureView Eclipx, Xceed security and Bella316 Barrier Screens have an elegant translucence that allows you to showcase your views and bring a sense of the outdoor into your home.