FAQs

faqs

browse some of the common questions our team is asked
What is the fire rating for your screens?
  • Our Secureview and Exceed ranges both pass and is approved for BAL-40
  • Bella316 range has been tested and passes and is approved for BAL-12.5,19,29
Do your Screens rust?
Care and Maintenance guidelines must be adhered too, to ensure that you keep any screen in beautiful and rust free condition. Like any Stainless Steel product if proper maintenance is not carried out there is potential for some corrosion to occur.
How should I care for my Screens
Maintaining your screens is simple. There is no need for harsh chemical cleaners, simply use our microfibre cleaning cloth to thoroughly wipe over during your regular cleaning regimen. Our recommended cleaner is a ‘soft’ cleaner such as Factory Fit cleaning solution or dishwashing liquid. Register your purchase online and you will receive a Cleaning mit and Factory Fit cleaning solution in the mail which has been specifically designed to make cleaning your screens as simple as possible. The cleaning method depends on the degree of contamination. Hand cleaning is often the best way for small installations. To maintain your screens successfully, it is important to follow the care and maintenance advice to maintain your warranty. The recommended maximum maintenance intervals provided below are a guide only. Some installations may require extra maintenance due to local environmental conditions. For more information, see our Warranty. Definitions of environments: Mild Being rural, away from the coast and remote from industry and urban activity. Maintain every 6 months using Factory Fit cleaning solution or dishwashing liquid. Moderate Being mainly urban, inland and away from heavy industrial activity. Maintain every 3 months using Factory Fit cleaning solution or dishwashing liquid. Tropical/Severe Being coastal/marine, subject to salt deposition and within 15km of the eastern coast or 10km from West coast of Australia. Maintain every 2-4 weeks using Factory Fit cleaning solution or dishwashing liquid.
What grade of stainless steel is your mesh made from?
Bella316 and Secureview are made with 316 marine grade Staineless steel. This gives our door and window screens superior corrosion resistance to other materials such as 304 grade.
What is the Cost?
Due to the fact that we custom make every screen to fit the unique situation of your house, there is not a way that we can offer standard pricing. The best way to get an accurate and competitive quote is to give us a call or send in a quote request and we will be in contact to arrange a free measure and quote.
What is the difference between SecureView Eclipx and Xceed?
Both types of Security Screens surpass the vigorous testing required for Australian Security Standards. SecureView Eclipx is our top of the range 316 marine grade stainless steel security screens. This is perfect for coastal living, areas prone to bushfire or those looking for a beautifully woven mesh that blends effortlessly into any façade. Xceed is our more economical security screen solution, using perforated aluminium panels that are extremely durable, corrosion resistant and energy smart. Xceed is a perfect replacement to the outdated Diamond Grille Safety Door.
Will I be able to retain my view?
Despite their strength SecureView Eclipx, Xceed security and Bella316 Barrier Screens have an elegant translucence that allows you to showcase your views and bring a sense of the outdoor into your home.
Customer Feedback

The screen door is beautiful, they did a great job.

Helen Langley

They look great! Thank you. The men that came to fit them were very punctual and nice guys.

Louise Sheppard

Thank you. The door is fantastic and our dog just loves coming in and out of it. The guys were exceptional at their work, extremely efficient. My husband was also very impressed by their workmanship. Best wishes and thank you again.

Rachelle

The guys were friendly and helpful and they did a good job. Thank you 🙂

Dougall

The screen looks perfect, we couldn’t be happier!

Matt Ellems

Thank you very much for making our screens 🙂 We love them and the boys did a fantastic job at installing them. They look fantastic and we now have a great cross breeze which means less air con and lower electricity bills – yeah!

Sarah Wallace

We are absolutely thrilled. Awesome job & great staff. My sister would like her house done now and we have passed on your details 🙂

Michael Kissane

I would like to say a big thank you to your team! You have been so professional, understanding, helpful AND patient. I am so very happy with your work and just wanted to let you all know how much I appreciate it all 🙂 By the way the white mid rail looks AMAZING!

Anh Khuong

Just wanted to let you know that I am very happy with the service from Factory Fit Screens. The two guys did a great job and the quality of the screen door is more than I expected. Thanks again for fitting my windows and doors, you’ve been so helpful.

Robyn

No trouble at all. The guys were great and left the place spotless (which was appreciated) and my screen doors are perfect! Even better than what I expected.

Robyn Larkham

Thank you so much for your help. The guys were amazing!

Jodi Holdstock

Really happy with it, thanks. Can I just add as well, each time our doors have been fitted, the gentlemen doing the work have always been extremely polite, courteous and efficient.

Helen

Very happy, thank you! I have already recommended two people so far to use you. Your techs are very thorough when cleaning up. Not every company gives service like you do. Thanks.

Doris

I would just like to thank you for our lovely security screens. We have received many compliments on how great they look. Thank you for organising them to be done so quickly. Grateful that we can now enjoy a breeze in the house and not have to rely on the aircon.

Louise Sheppard